EventON Purchase key is required for support
Published on: April 29,2016
In recent times we had lot of people who purchase a theme that we have approved to include eventON, request support for eventON. As mentioned by that theme, you are required to purchase EventON regardless whether it came with a theme or not – in order to request support from our support team.
Purchase of EventON main plugin is required in order to request support from codecanyon message board or our official Help Desk.
In order to register for our official support forum for eventon, you will need a valid purchase key for EventON. Registering for support forum need EventON (main plugin) purchase key, NOT addon license key. Some people seems to have got these confused. You can verify your purchase key here. — How to find my Purchase Key
I hope this clears out any doubt some of our new customers had with EventON and using our support system.
This is the most insane thing I have ever heard. You are saying that to receive support for a product I have just purchased (ie. add-on), that you require me to renew support for a different product (the original)? Am I understanding that correctly????
there is no need to renew anything you simply need eventon main plugin license. Eventon main plugin is required to use addons anyways, so you should have purchased the eventON and have purchase code for that already which you can use to register for support. We’ve required this simply to avoid misuse of our software.